Shipping Policy
LL Productions – Shipping Policy
Last updated: [27/11/2025]
At LL Productions, we specialise in delivering high-quality digital 3D model game assets. Because our products are digital goods, all items are delivered electronically and are not subject to physical shipping.
Delivery Method
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All purchases made through the LL Productions website are delivered digitally.
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Upon successful payment, customers will receive:
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A download link displayed on the order confirmation page, and/or
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A download link sent to the email address provided at checkout.
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Delivery is typically instant, though in rare cases processing may take up to 10 minutes depending on system load or payment verification.
Shipping Fees
Because all products are digital, no shipping fees apply.
Download Availability
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Customers are encouraged to download and securely store their assets immediately after purchase.
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If you lose access to your files, you may contact support with proof of purchase, and we will make reasonable efforts to help.
Incorrect or Failed Downloads
If you encounter:
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A corrupted file
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A missing component
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Difficulty accessing your download
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Technical issues involving the digital product
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Please contact us at [L.Lproductions2025@hotmail.com]. We will work promptly to resolve the issue and ensure you receive the correct files.
Refunds
Refunds for digital products are handled in accordance with UK consumer law.
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Because digital goods cannot be “returned” once downloaded, refunds may not be available after a download link has been accessed, except where required by UK law (e.g., the product is faulty or not as described).
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For more details, please refer to our dedicated Refund Policy.
Licensing Terms
All digital assets purchased from LL Productions are provided under a royalty-free, non-exclusive, non-transferable licence, subject to the following conditions:
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Attribution Requirement (Commercial Use)
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If used commercially, credit must be given to L.L Productions. Acceptable forms of attribution include:
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In-game credits
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Documentation
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Project website pages
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Published media descriptions
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Promotional material
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If attribution cannot be placed directly due to technical limitations (such as UI constraints or engine restrictions), it must be included in accompanying documentation or promotional pages.
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Prohibited Actions
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Customers may not:
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Resell the asset
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Redistribute the asset
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Give the asset away for free
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Transfer the licence to another individual or organisation
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These restrictions apply to both the original files and any derivatives that substantially replicate or enable extraction of the original assets.
Contact Information
If you have any questions about our Shipping Policy, licensing rules, or digital delivery, please contact: